COVID-19 DOMESTIC DELAYS
Australia Post has temporarily suspended their Express Post guarantee of next day delivery. Express Post is still available but orders may not be delivered next business day every time. For more information visit the Australia Post Coronavirus Domestic updates page.
WHEN WILL MY ORDER BE SENT?
To the best of our ability, orders received by 3:00pm AEST, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery. All orders are sent from our Warehouse in Queensland, Australia.
*There may be slight delays in shipping (for express and standard) at times of high volume orders/sales events. Please also consider public holidays when checking the shipping method. If you have any concerns or questions regarding your order please contact customer service or call our Customer Care Team on 1300 66 11 76
HOW DO I GO ABOUT EDITING MY CURRENT ORDER?
If you have made an error with your order, please reach out to our Customer Care team right away to see if we can catch your order before processing. Unfortunately, we are unable to change orders once they have been processed.
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive an email from Australia Post with a link and your tracking number. If your package has not arrived within the approximate timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, please contact customer service or call our Customer Care Team on 1300 66 11 76 and we can follow up for you.
SHOPPING FROM OUTSIDE OF AUSTRALIA OR NEW ZEALAND?
We have a site especially for international customers. Shop esmi international here.
DHL Express Courier's are unable to deliver to a PO Box/Parcel Locker. If you would like your Parcel delivered to a PO Box/Parcel Locker, please select DHL Standard Delivery. If you enter a PO Box for Express Delivery, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.
Due to COVID-19, our international shipping partners may experience some postal delays. We will do our best to update our site when new information becomes available to us.
CUSTOMS AND DUTY TAX
Based on the contents and value of the shipment, the New Zealand Customs Service may assess taxes/duties or fees to be paid before the shipment can be retrieved. Payment of such taxes/duties is the responsibility of the recipient. More information can be obtained by contacting your local customs office.