To the best of our ability, orders received by 2.30pm, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery.

*There may be slight delays in shipping (for express and standard) at times of high volume orders. If you have any concerns or questions regarding your order please contact customer service or phone us on 1300 66 11 76

*Please allow extra business days for Christmas deliveries as some delays are unavoidable at this time. Please also consider public holidays when checking shipping method.

DOMESTIC SHIPPING

FREE SHIPPING ON ORDERS $28.00 OR OVER

Option one – Parcel Post + Signature 2 – 5 Business Days

$5.00 or free when you spend $28 or more.

E-Parcel will deliver your parcel within 2 - 5 business days. Once your order has been shipped you will receive an email from E-Parcel with a link and your tracking number. For any delivery inquiries please use this link or contact E-Parcel directly. If your package has not arrived within 8 business days from shipment, call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, call our Customer Service Team on 1300 66 11 76 or email hello@makeupcartel.com.au and we'll chase it up with Australia Post for you.

Option two – Express Post + Signature 1 – 2 Business Days

$8.00 or $3.00 when you spend $28 or more.

Express Post is a premium delivery service that offers guaranteed next business day delivery of your parcel within the Express Post network. Once your order has been shipped you will receive an email from E-Parcel with a link and your tracking number. For any delivery inquiries please use this link or contact E-Parcel directly. If your package has not arrived within 5 business days from shipment, call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, call our Customer Service Team on 1300 66 11 76 or email hello@makeupcartel.com.au and we'll chase it up with Australia Post for you. 

INTERNATIONAL SHIPPING

FREE AIRMAIL SHIPPING ON ORDERS $28.00 OR OVER 

Option one – International Airmail (No Tracking 5-15 Business Days) 

$5.00 AUD or free when you spend $28 or more.

It usually takes 5 to 15 business days to ship to most countries. However, sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure. If you have selected free shipping please beware that no tracking will be supplied and any lost items are at the expense of the customer.

Option two – Pack & Track (Tracking 3-10 Business Days)

$15.00 AUD or $8 when you spend $28 or more.

E-Parcel will deliver your parcel within 3 - 10 business days. However, sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure. Once your order has been shipped you will receive an email from E-Parcel with a link and your tracking number. For any delivery inquiries please use this link. If your package has not arrived within 15 business days from shipment, email our Customer Service Team on hello@makeupcartel.com.au and we'll chase it up with Australia Post for you.

Option three – Express Courier (Tracking 2-4 Business Days)

$30.00 AUD

Express Post is a premium delivery service that offers international express shipping within 2 – 4 business days. However, sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure. Once your order has been shipped you will receive an email from E-Parcel with a link and your tracking number. If your package has not arrived within 6 business days from shipment, email our Customer Service Team on hello@makeupcartel.com.au and we'll chase it up with Australia Post for you.

SHIPPING TERMS AND CONDITIONS

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee', more information can be obtained by contacting your local customs office.

REFUND & RETURN POLICY

We will accept product returns if you change your mind within 5 days following the date of purchase. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging and/or labels intact. If we are satisfied with the condition of the returned product/s, we will provide the customer a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance to the customer. Store credits are valid for 30 days and are only for use at esmi.com.au

If we are not satisfied with the condition of the returned product/s, the product/s will be returned to the customer at the customer’s sole cost. Shipping fees associated with the return of goods are at the sole responsibility of the customer; the exception to this is where we have deemed the product to be faulty where we will arrange the method of return at our own cost.

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