Frequently asked questions

Frequently asked questions

Are esmi products safe for pregnancy and breastfeeding?

All esmi Foundations and Skincare products are safe to use while pregnant and breastfeeding with the exception of the Anti-Ageing Eye Serum. This product contains Retinyl Palmitate which is not suggested to use whilst pregnant or breastfeeding.

Can I use Afterpay if I'm an international customer

At the moment, we are only able to accept Afterpay for Australian & New Zealand customers.

I have just received my skincare. How do I know how to use it and in what order?

Each skin product does have a "HOW TO USE" tab on the product page on our website. If you have purchased multiple products, we would encourage you to reach out to our Complimentary Skin Service for a personalised skin regime and consultation

When layering, start with the thinnest consistency as these will absorb the quickest and work your way up from there, finally finishing with moisturiser to seal in those active ingredients.

Where is my Order Confirmation?

Sometimes your order confirmation can end up in your email's Junk/Spam folder. If you are unable to find your confirmation, please contact our friendly customer service team here

I need to change my order, is this possible?

Please email our Customer Service team (hello@makeupcartel.com.au) right away and we can see if we can catch your order before it is processed. We will need your Order number and email address.

Can I add to an Order I just placed?

Unfortunately no, once an order has been placed we are unable to add additional items.